Reliable, scalable and completely secure, our SSAE Type II compliant managed hosting service center features 99.9% up time and has never failed.

warehouse management system managed hostingOur Managed Service Hosting minimizes startup and maintenance costs, while providing secure, efficient and compliant data management for assurance in information availability, resiliency and redundancy at the lowest total cost of ownership.

  • Network Design
  • Security and Access Control
  • Environmental Controls
  • Maintenance and Monitoring
  • Redundancy and Backup
  • Disaster Recovery
  • Technical Support
  • Exercises and Inspection

360TCS Data Center

Hosting is available through our SSAE 16 Type II compliant Managed Service Center or any of a number of alternate data centers across the US, either as the primary Cloud/SaaS, Portal, Mobile deployment option or for remote backup.
 
  • SSAE 16 Type II/SAS 70 Compliant
  • Two Power Delivery Paths
  • Flexible, Redundant Network Design
  • Redundant HVAC
  • UPS and Power Generator
  • N+1 Redundancy Level
  • Concurrent Infrastructure Maintenance
  • Redundant Fire Suppression
  • Raised Floor
  • 100% Site Availability
  • Managed Security and Access Control
  • 24x7x365 Staffing

Take a Tour of Our Data Center

PMO and Transition Management

Execute your strategic objectives in the Cloud. Whatever the requirements, we provide dedicated cradle-to-grave project management to plan, build, deploy and manage quality solutions.
 
  • Operational Analysis and Design
  • Solution Installation, Configuration, and Testing
  • Software Modification and Enhancement
  • Custom Dashboards, Reports, Bar Codes
  • Data Loading-Migration-Conversion
  • Systems Integration/Interfacing
  • Training and Exercises Support
  • Maintenance and Technical Support

Support Services

From operations availability levels, network, storage and service desk through backup, redundancy and escalation support, we will work with you to define a custom Service Level Agreement, ensuring delivery of the best-fit technology, people, process and proficiency for rapid, measurable results.
 

360TCS Managed Service Center Support:

  • Network/System Architecture and Design
  • Database Administration
  • Virtualization
  • Monitoring and Reporting
  • Security and Threat Protection
  • Backup and Recovery
  • Disaster Recovery and Business Continuity

Solutions Support:

  • Hardware/Software Support
  • Enhancements, Updates, Patches
  • Interface Maintenance
  • Migration Support
  • Service Desk
  • Web-Based Incident Management
  • Onsite Services

Updates

Updates for clients’ Cloud-based solutions are virtually automated and seamless. Deployed in accordance with custom SLAs, software updates, e.g., new releases, enhancements, patches, etc., are scheduled around your requirements for little or no downtime.

Service Desk

Upp Technology Hosting offers support 24x7x365. From our Customer Care Service Desk to Web-Based Incident Management and on to 1st, 2nd, 3rd level escalation support, more than 90% of service inquiries are responded to in 15 minutes or less regardless of the client’s location or the day and time that the report was received.
 
  • Web-Based Incident Management
  • Web/Email/Phone/Fax Incident Reporting
  • Incident Resolution & Tracking
  • Active and Historical Incident Reporting
  • Customizable Incident Dashboards
  • Escalation to 1st, 2nd, 3rd Level Support
  • Managed Modification/Enhancement

Life Cycle Development & Methodology

To ensure timely, cost-effective, quality delivery, Development utilizes a structured Software Development Life Cycle based on established methodologies and a project management approach best-suited for a given integration solution.
 
  • System Requirements Affirmation
  • Detail Design for Client Approval
  • Business/Functional Design Analysis
  • Development and Testing
  • Training and Documentation
  • Deployment and Support