How Do I…

Create an Account?
Login to the Community?
Edit My Account Profile (add Picture)?
Post New Forum Topics?
Edit My Forum Topics?
Comment on Existing Topics?
Edit My Comments?
Reset My Password?
Change My Password?
Logout?
Delete My Account?

Create an Account

Click the Create an Account link in the right-hand side bar. Then fill in the short form. The fields marked with an asterisk are required. The Username is how you want to be identified online – this does not have to be your actual name. The Email Address must be a valid customer email address. The email is required for account approval. If you lose your password, the email address may also be used to reset your password.

After creating an account, look for confirmation and account approval emails from upp.com. The approval email will include your username and initial upp.com assigned password. The assigned password is temporary, and good for only one login. At your first login, you will be directed to change the password.

Login to the Community

Click the Login link located above the Forum listing and also in the right-hand side bar. Fill in your username and initial password. Then click the Log in button. Following your first login, change your upp.com assigned password to a new desired password. Your password should be at least six characters, and we recommend using a combination of upper- and lower-case letters as well as numbers. Use you new password for future logins.

Edit My Account Profile (add Picture)

In registering, you created an Account Profile. After logging in, click the View button to review your Account Profile. To edit, click the Profile button. You can update the information you entered to create an account. And, if desired, add a small “thumbnail” picture or icon for your online identity, such as a snapshot, or the logo of your organization. The image file size may be no more than 2MB. While the system will resize, the image itself should be about 1 inch square.

Personal images, such as a logo of your favorite sports team or the family pet are permitted. However, to ensure Upp online community forums remain an inviting place for all users, images deemed inappropriate, offensive or objectionable are subject to removal.

Post New Forum Topics

Click the Post New Forum Topic link, located above the Forum listing. Click the Forums pull-down and select the Forum where you want your topic to appear. In the Subject field, give your topic a description and inviting title. Then in the Body textbox, type or copy & paste your text. If desired, you can also format the text using the various formatting buttons. Move the mouse over the buttons to see a tool tip, explaining what each button is for.

Along with the expected formatting features (e.g., bold, underline, italics, font select, etc.), there are buttons for spellchecking your text, adding hyperlinks and adding “emoticons.” These are standard icons, such as a smiley face and a thumbs-up.

When complete, click Preview to preview how the text will look before posting. Once you are satisfied with the text, click Save. The new topic is posted, and all users will be able to view and respond with their comments.

Edit My Forum Topics

You can edit your Forum topics at any time. From the Forum you posted in, click the name of the topic you created. The topic is displayed in View mode. Click the Edit tab at the top of the topic to make changes. Editing is the same as posting. You can change the Subject, the Body text and the formatting.

You cannot delete a Forum topic. When a Forum topic is deleted, all of the comments are deleted too. If you feel a Forum topic that you created must be deleted, please contact a Moderator at upp@upp.com.

Comment on Existing Topics

Click the name of the Forum you are interested in. This will display all the topics in that Forum. Now click the topic you want to comment on. In the Comment textbox, type or copy & paste your comment. If desired, you can also format the text using the various formatting buttons. Move the mouse over the buttons to see a tool tip, explaining what each button is for.

Along with the expected formatting features (e.g., bold, underline, italics, font select, etc.), there are buttons for spellchecking your text, adding hyperlinks and adding “emoticons.” These are standard icons, such as a smiley face and a thumbs-up.

Edit My Comments

You can edit your comments at any time. Click the name of the Forum you are interested in to display all the topics in that Forum. Now click the topic where your comment appears. Click the comment you want to edit. Comments are displayed in a gray comment bubble. Click the Edit link at the bottom of the comment you made to edit. Editing is the same as posting. You can change the Subject, the Bo